The Norwex Guarantee

100% Satisfaction Guarantee

Norwex backs its quality commitment with a 100% Satisfaction Guarantee. We will refund, replace or exchange any products that are not to your complete satisfaction within 60 days of purchase. While we stand behind our commitment, we encourage customers to follow the proper microfibre care and use instructions to give the cloth the ideal condition to perform its best. 

Microfibre Warranty

At Norwex we are proud of our unique, high quality microfibre and want you to be as thrilled as we are with the product. We are happy to assist you with any item that did not meet your expectations. 

The product warranty varies* across Norwex products, and the warranty is not to replace a well-used cloth, wear and tear, cuts and burns, odours and stains, resulting from daily use. It does not cover used cloths that were not properly laundered as recommended. 

Our 2-year microfibre warranty assurance the cloth to perform its best with BacLockTM micro silver antibacterial agent that self-cleanses itself within 24 hours. The fact is, almost 90% of our BacLockTM agent is still within the cloth after 100 washings, which represents 2 years of usage with one wash per week. 

60-day Satisfaction Guarantee

Bathroom Cleaner, Cleaning Paste, Descaler, Dishwashing Liquid, Fresh Produce, Laundry Detergent, Ultra Power Plus Laundry Detergent, Mattress Cleaner, Mighty Mesh Pot Scrubber, Micro Cleaning Hand Pads, Odour Eliminator, Reusable Face Mask, Reusable Grocery Bags with BacLockTM, Rubber Brush, Spirinetts (pack of 2), SpiriSponge (pack of 2), Sportzyme, Spray Bottle, Stain Remover, Washing-Up Liquid.

1-year Warranty

All-Purpose Kitchen Cloth, Bottle Brush, Cutting Board, Dish Cloths – pack of 2, EnviroScrubs, EnviroSponges – pack of 2, Ergonomic Toilet Brush and Holder, Exfoliating Facial Mitt, Facial Pads – set of 5 with pouch, Kids Bath Sponges, Makeup Removal Cloth Set – set of 3, Mop Base, Silicone Food Storage Containers, Telescopic Mop Handles.

2-year Warranty

Baby Body Pack – set of 3, Baby Hooded Towel & Bib, Back Scrubber, Bathroom Scrub Mitts, Bath Towels, Body and Face Pack – set of 3, Body Scrub Mitt, Car Wash Mitt, Chenille Dry Mop Pad, Chenille Hand Towels, Counter Cloths – set of 3, Counter Cloths and Box Set, Dish Mat, Dusting Mitts, Dry and Buff Car Cloth, Dry Superior Mop Pads, EnviroCloths, EnviroSleeve, Enviro Suede Microfibre Cloth, EnviroWand™ Sleeve Replacement, EnviroWand™ with Two-Sided Sleeve, Kids Pet To Dry, Kids Towels, Lint Mitt, Microfibre Sheet & Pillowcase, Microfibre Variety Pack – set of 3, Hand Towels, Kitchen Cloths, Kitchen Towels, Optic Cloth, Scrubby Corner Cloth, Sports Towel, Stainless Steel Cloth,Tech Cleaning Cloth and Case,Tile Mop Pad, Toddler Bibs and Cloths, Travel Pack – set of 5, Veggie and Fruit Scrub Cloth, Wet Mop Pads, Window Cloths, Window Cloth Mop Pad, Pet Mitt and Towel.

Elite Customer Opportunity

Are you returning Elite Customer?


Would you like to receive 15% off this order as an Elite Customer?


* A MYR 15 fee will be added to the order if the item total is less than MYR 150